Terms and Conditions

Booking and Payment

You can book as far in advance or as close to the date as you like, but of course the longer you leave it the cottage that you want might not be available.

If you are booking within 8 weeks of your stay we ask for 25% of the cost of the stay as a non-refundable payment.

You can pay by bank transfer, cheque or cash.

If you need to cancel your reservation let us know as soon as possible.

We recommend you take out holiday insurance, personal liability, personal accident and medical expense insurance to cover any such eventualities.

In extreme circumstances outside of our control (known as Force Majeure and which includes type of events for example such as; adverse local weather conditions, natural disasters, civil strikes) we may be forced to offer you an alternative cottage or even cancel completely. If the alternative we offer is not acceptable you can ask us to cancel your reservation.
If a reservation needs to be cancelled for these reasons then we will make a full refund to you.

On arrival

Arrival time is after 2pm and vacation by 11am on the day of departure unless otherwise agreed with us.

Our cottages are arranged for a particular number of guests to enjoy. Please do not exceed the numbers however some of our cottages can accommodate extra beds if required.  There is more than ample parking for day visitors to your cottage.

Please inform us, prior to booking, if you or any of the guests have a disability that may mean features like steps, narrow doorways and smaller bathrooms might cause access or mobility issues or simply reduce the enjoyment of their holiday.
We can then advise you on the suitability of the cottage for your party and so prevent any disappointment on arrival.

Pets are allowed in all of our cottages, but if you bring your pets they must not be left alone in the cottage at any time.

Accidents do happen but please take reasonable care of the cottage and its contents; please leave it as you found it. If you do break or damage anything please let us know as soon as possible so that we can remedy it for you or for the next guest.

We do not take a security deposit but we have to reserve the right to charge you for additional costs incurred due to repair, replacement or loss as a result of damage caused during your stay. These charges can include but are not limited to; costs for excessive cleaning required if the property is not left as you found it, costs for repair or replacement due to damage caused.

To allow us to provide a great cottage experience we might need access to the cottage during the period of your stay.If the worst happens and we have to ask you to leave because of your behaviour or, even worse, you decide to you do not want to stay for the duration of your reservation this will be treated as you cancelling your reservation and therefore we will not be able to refund or compensate you in any way.

As well as the Cottage property please take care of your own items during your stay; Guests’ personal belongings and vehicles are left at the cottage entirely at your own risk.

Our Responsibilities

In what we would very much hope is the unlikely event that you are unhappy with any aspect of your stay, you should contact us as soon as possible (and in any event with 28 days of the end of the stay) with full details of the problem.

We are not responsible for any aspect of your holiday other than the accommodation and not for any other aspect of your holiday.

By making a booking you are accepting these terms and conditions.